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Lots of love goes into each and every order the White Haven team ships out. We do our best to have them packed and shipped within 1-3 business dates from your original order date. Please note that orders placed during sales and promotions are subject to longer processing and shipping times.

Due to substantial shipping costs, we only ship throughout Canada and the United States at this time.

All pricing is shown and processed in Canadian Dollars and do not included taxes. When you proceed to purchase your order, a sales tax (where applicable) will be added to the order total. 

If you live within Kelowna, British Columbia, you have the option to select "Curbside Pickup," which is free of charge. You will be notified by email once your order is ready to be picked up at our Lower Mission location. We will try our best to have your order ready within 48 hours after purchase. 

For shipping small standard items like decor and accessories across Canada (e.g. candles, tabletop items, paper and novelty, etc), we use either Canada Post or Fedex depending on your location. Please allow 2-14 business days for delivery, or refer to your tracking number for updates on the arrival time.

If items are out-of-stock, in many case we may be able to special order them for you! There is no additional cost for special orders, however the delivery times can vary from 3-12 weeks depending on the item. We will contact you with the specific delivery time for your order.

Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be given the option to arrange for a separate shipment. Additional shipping fees may be required.

If you have any questions, we are here to help! Please contact us and we do our best to get back to you within 24 hours.

Love, The White Haven Team

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